Refund policy

Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied, we are happy to offer a return and refund within 14 days of the purchase date under the following terms:

1. Eligibility for Return

   • You may return items within 14 days of receipt for a full refund or exchange, provided the items are unused, in their original condition, and with all tags or packaging intact.
   • Items that have been used, altered, or damaged are not eligible for return.

2. Return Process

   • To initiate a return, please contact us at soleilcommunity@gmail.com within 14 days of receiving your order.
   • We will provide you with return instructions and a return shipping address.
   • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

   • Refunds will be processed once the returned item is received and inspected.
   • If approved, refunds will be issued to the original payment method. Please note that processing times may vary based on your payment provider.

4. Non-Refundable Items

   • Certain items, such as [list any non-returnable items, e.g., personalized products, gift cards], are not eligible for return or refund.

5. Exchanges

   • If you wish to exchange an item, please contact us and follow the return process. Once we receive your returned item, we will send the exchange item (if available). If the exchange item is out of stock, we will issue a refund.

6. Damaged or Incorrect Items

   • If you receive a damaged or incorrect item, please contact us within 7 days of receipt so we can resolve the issue.

If you have any questions or concerns about our return and refund policy, please feel free to reach out to us.