Shipping policy

Thank you for shopping with us! We aim to provide fast and reliable shipping to ensure your order arrives in a timely manner. Please read below for our shipping terms and details:

  1. Processing Time

    • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment.
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods and Delivery Times

    • Delivery times may vary depending on the destination and shipping method chosen at checkout. Delivery times are estimates and are not guaranteed.

     

  3. Shipping Costs

    • Shipping costs are calculated based on the destination and shipping method selected during checkout.

  4. Order Tracking

    • Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment’s progress.
    • You can track your order through the carrier's website or by using the tracking number provided.

  5. International Shipping

    • We currently offer international shipping to select countries. Additional shipping charges, customs fees, or import taxes may apply based on the destination country.
    • Please note that customs delays may affect delivery times, and we are not responsible for any customs or import duties that may apply.

  6. Address Accuracy

    • Please ensure that your shipping address is accurate before finalizing your order. We cannot be held responsible for delayed or misdirected packages due to incorrect address information provided.

  7. Lost or Stolen Packages

    • We are not responsible for lost or stolen packages once the order has been delivered. However, if your package is marked as delivered but you have not received it, please contact the carrier directly to investigate the issue.
    • If you suspect a delivery issue, please contact our customer service team for assistance.

  8. Shipping Delays

    • While we strive to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or other external factors. We appreciate your understanding in such situations.

  9. Customer Support

    • If you have any questions about your order or shipping, please feel free to contact us by sending an email to soleilcommunity@gmail.com. We are happy to assist you!